Privacy Policy

1. Data controller

AltaHomes
Héroe de Sostoa 65, 29002 Málaga, Spain
Email: info@altahomes.es
Phone: +34 644 738 204

2. Data we collect

We collect the following personal data only when you provide it voluntarily:

• Contact form: name, email, phone (optional), enquiry type and message.
• Bookings: reservation data processed through our booking platform (book.altahomes.es) managed by Guesty.
• WhatsApp: phone number and messages sent voluntarily.

3. Purpose of processing

• Responding to your enquiries and information requests.
• Managing apartment bookings.
• Providing feasibility studies for property owners.
• Sending communications related to your booking or enquiry.
• Improving our website through anonymous statistical analysis.

4. Cookies and analytics

This website uses the following cookies:

Google Analytics cookies are only loaded if you accept the cookie banner. We do not use advertising cookies or third-party marketing cookies.

5. Legal basis

• Consent: for analytics cookies and marketing communications.
• Legitimate interest: for responding to enquiries and improving our services.
• Contractual performance: for managing bookings and management services.

6. Data recipients

Your data may be shared with:

• Formspree: contact form processing (US servers, standard contractual clauses).
• Google Analytics: web analytics (anonymised data).
• Guesty: booking management platform.

We do not sell or share your personal data with third parties for commercial purposes.

7. Your rights (GDPR)

Under the General Data Protection Regulation (EU) 2016/679, you have the right to:

• Access: request a copy of your personal data.
• Rectification: correct inaccurate data.
• Erasure: request deletion of your data.
• Restriction: restrict data processing.
• Portability: receive your data in a structured format.
• Objection: object to data processing.

To exercise these rights, contact us at info@altahomes.es. You may also file a complaint with the Spanish Data Protection Agency (AEPD).

8. Data retention

We retain your personal data for as long as necessary for the purpose for which it was collected, and in any case for the applicable legal retention periods. Contact data is kept for a maximum of 24 months from the last communication.

9. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption.

10. Changes

We reserve the right to update this privacy policy. The last update date is shown at the top of this page. We recommend reviewing it periodically.